Verifying your Identity

My Document has been rejected
In order to pass the verification process, your identity document must fulfil the following requirements:  it must be a supported identity document typ...
Wed, 7 May, 2025 at 4:08 PM
I’m unable to verify my identity
We understand how important it is to get verified quickly. Here’s how the process works, and what to do if you’re stuck. Waiting for verification? If y...
Fri, 1 Aug, 2025 at 9:43 AM
How do I upload my Identity Document?
You can upload your identity document using either the Moneybase app or the web version. Follow the steps below based on your preferred method. Using th...
Fri, 1 Aug, 2025 at 9:45 AM
How do I verify my identity?
To verify your identity with Moneybase simply open the app and begin the registration process.  You will need one of these valid documents to complete t...
Wed, 7 May, 2025 at 4:08 PM
Why do I need to verify my identity?
As part of our on-boarding process, we are required to verify your identity. This is also for us to comply with local laws. By doing so we will also be ...
Wed, 7 May, 2025 at 4:08 PM
Identity verification issues
We assure you that we will promptly verify your identity and notify you via email and in-app notification once the process has been finalized. If you ha...
Wed, 7 May, 2025 at 4:08 PM
Proof of address
If you submit a document without a visible address as part of your identity verification, you will also be asked for a valid "proof of residence" ...
Wed, 7 May, 2025 at 4:08 PM