We understand how important it is to get verified quickly. Here’s how the process works, and what to do if you’re stuck.

Waiting for verification?

If you’ve already uploaded your identification document, please allow up to 24 hours for us to review it. You’ll receive a notification as soon as the process is complete.

Document rejected?

To pass verification, your document must:

• Be a supported ID type (passport or national ID)

• Not be handwritten

• Be valid, undamaged, and fully readable

• Have details that match your Moneybase account exactly

 Photo tips: Make sure your upload is clear, glare-free, and includes all four corners of the document.

If your verification failed, you can try again by uploading a corrected image or document.

Under 16?

You must be at least 16 years old to operate a Moneybase account.
If you're under 16, you can still apply, we'll activate your account once you come of age.

Need help?

If you’re unsure why your verification failed or need help resubmitting:

• Start a live chat (in the app or on our website)

• Email us at support@moneybase.com

• Call us on +356 25 688 688

We’re here to guide you every step of the way.