What happens if my card is lost or stolen?

1. Immediately freeze your card
   • Open the Moneybase app
   • Navigate to the Cards section
   • Select the card in question
   • Tap Freeze Card to temporarily block transactions
   • This helps protect your money while you assess the situation

2. Order a replacement card
   • After freezing your card, you can order a replacement directly through the app
     Follow the on-screen instructions to request a new card
   • This helps ensure you can continue using Moneybase services without significant interruption
   • Contact Moneybase Support
3. If you prefer to block your card with assistance, or if you need further help, you can contact Moneybase Support through:
   • Chat in the Moneybase app or website
   • Phone on +356 25 688 688
4. Support agents can help with any concerns or questions, especially if you are unable to access the app
   • Report the incident to local authorities
   • File a report with your local police department regarding the lost or stolen card
     Obtain a copy of the police report for your records
   • This step provides official documentation and may assist in any necessary investigations

5. Notify Moneybase of suspected fraud
   • If you suspect fraudulent activity, contact Moneybase Support immediately through chat or phone
     Provide a copy of the police report where requested

This enables Moneybase to investigate and assist with any chargebacks or unauthorised transactions where applicable. By following these steps promptly, you can help reduce potential risks and protect your Moneybase account.