Why was my order rejected?

If you tried to place an order to buy or sell a security on your Moneybase account and the order was rejected, this may be for one of the following reasons:

• The price limit you specified might be too far from the current market price. Please try again with a limit which is closer to the current price;
• The price limit you specified might not fit within the current price increments the specific stock trades on (i.e.tick size). Please try again with a different price;
• The order amount you specified might be too small. This is so as some markets require a minimum trade order value. Please try again with a different quantity;
• You might have selected a Stop Loss order type and specified your Stop Trigger on the wrong side of the market. Please try again and remember that your trigger level must be lower than the current market price for Stop Loss orders;
• The instrument you chose may no longer be available to purchase;
• The instrument you chose may only accept limit orders. Please try again and raise as a limit order;
• The instrument you chose may only accept market orders. Please try again and raise as a market order.

If you are experiencing a rejected order, we encourage you to reach out to us immediately so that our expert team can look into your issue as soon as possible.